Terms & Conditions

Welcome to Bolaking. These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Player", "User", "you") and Bolaking ("Bolaking", "we", "us", "our") governing your access to and use of the Bolaking website, mobile interface, gaming platform, and all associated services (collectively, the "Platform").

By creating an account, accessing the Platform, or placing any wager or bet, you confirm that you have read these Terms in their entirety, that you fully understand their contents, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which form part of this Agreement. In the event of any conflict between documents, these Terms shall take precedence.

For the purposes of this Agreement, the following definitions apply:

To register an Account and use the Platform, you must satisfy all of the following eligibility requirements at the time of registration and throughout your continued use of the Platform:

• You are at least 21 years of age. This is an absolute requirement. Bolaking enforces a strict 21+ age policy across all gaming products.
• You are acting on your own behalf and not on behalf of any third party.
• You are not a resident of or accessing the Platform from a Restricted Jurisdiction.
• You do not already hold an active Account on the Platform. Each individual is permitted one Account only.
• You are legally permitted to participate in online gaming activities under the laws applicable in your jurisdiction.
• You are not a current employee, contractor, agent, or immediate family member of an employee of Bolaking or any of its affiliated entities.
• You are not registered on any self-exclusion programme — whether maintained by Bolaking or any external responsible gambling body — that would prohibit your participation.

When registering an Account, you agree to provide accurate, current, and complete information as required by the registration form. You further agree to maintain and promptly update this information to ensure it remains accurate and complete at all times.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your login details with any other person. All activities conducted through your Account are your sole responsibility, whether or not they were authorised by you.

Bolaking reserves the right to refuse registration to any applicant, or to suspend or close any Account, at its absolute discretion, without being required to provide a reason for doing so.

• Duplicate accounts — where a single individual holds more than one Account — will result in the suspension of all associated Accounts and the forfeiture of any Balances held therein.
• You must notify Bolaking immediately if you become aware of or suspect any unauthorised use of your Account.
• Account credentials must not be transferred, sold, or otherwise assigned to any third party.

Bolaking accepts deposits in Malaysian Ringgit (MYR) via the following methods, subject to availability at the time of transaction:

• E-Wallets: Touch 'n Go eWallet, Boost, GrabPay
• Bank Transfer / Online Banking: Maybank, CIMB, Public Bank, Hong Leong Bank via FPX and DuitNow
• Cryptocurrency: BTC, USDT (subject to current exchange rates and network fees)

The minimum deposit amount is RM50 unless otherwise stated for a specific payment method or promotion. Bolaking does not charge internal fees on deposits; however, your payment provider may apply their own transaction charges, which are your responsibility.

All deposited funds must originate from a payment account held in your own name. Depositing funds on behalf of another person or using payment methods belonging to third parties is strictly prohibited and may result in Account suspension and fund seizure.

Withdrawal requests may only be submitted by Players whose Accounts have been fully KYC-verified. Bolaking processes withdrawal requests in accordance with the following conditions:

• Withdrawals may only be made to payment accounts registered in your own name and matching your KYC-verified identity.
• Any active Bonus wagering requirements must be fully satisfied before a withdrawal of bonus-associated funds can be processed.
• Withdrawal requests must not exceed your Account's available daily and weekly withdrawal limits, as displayed in your Account settings.
• E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5–30 minutes of approval.
• Bank transfer withdrawals (via FPX, DuitNow, Maybank, CIMB, Public Bank) are typically processed within the same business day.
• Cryptocurrency withdrawals are subject to network processing times and may take 30–60 minutes or longer depending on blockchain congestion.

Bolaking reserves the right to request additional documentation before processing any withdrawal, and to delay processing pending satisfactory receipt of such documentation. Fraudulent withdrawal requests will be reported to the relevant authorities.

From time to time, Bolaking offers Bonuses and promotional incentives to eligible Players. The following general conditions apply to all Bonuses unless the specific promotion's terms state otherwise:

• Each Bonus is subject to its own specific wagering requirement, game contribution percentage, maximum qualifying bet, time limit, and minimum odds (where applicable for sports betting bonuses). These specific terms are published on the relevant promotion page.
• Bonuses may not be withdrawn directly; only winnings generated after meeting the applicable wagering requirement may be withdrawn, subject to any stated caps.
• Only one Bonus may be active at any time unless explicitly stated otherwise in the promotion terms.
• Bolaking reserves the right to modify, cancel, or withdraw any Bonus at any time and to disqualify any Player found to be abusing promotional offers.
• Bonus abuse includes but is not limited to: creating multiple Accounts to claim the same bonus, wagering on opposite outcomes to neutralise risk (bonus hedging), or using restricted betting strategies to fulfil wagering requirements artificially.

All games available on the Bolaking Platform operate using certified Random Number Generator (RNG) technology audited by independent technical bodies. Published Return to Player (RTP) figures are theoretical averages over large numbers of rounds and do not guarantee individual session outcomes.

By participating in any game on the Platform, you acknowledge and accept the following:

• Game outcomes are determined by certified RNG systems and cannot be influenced by Bolaking, the game studio, or any third party.
• The result of any completed game round is final. Completed rounds cannot be voided or reversed except in cases of verified technical malfunction.
• In the event of a technical error, malfunction, or system failure affecting the outcome of a game, Bolaking reserves the right to void the relevant round and return all staked funds to the Player's Account Balance.
• Bolaking is not liable for any losses arising from internet connectivity issues, device failures, or service interruptions on the Player's side.
• Maximum win limits may apply on certain games and bonus rounds. Where a maximum win cap applies, it will be stated in the relevant game information.

The following activities are strictly prohibited on the Platform. Violation of any of these prohibitions constitutes a material breach of this Agreement and will result in immediate Account suspension, forfeiture of Balance, and may be reported to law enforcement authorities:

• Fraud and misrepresentation — including providing false identity information, submitting forged KYC documents, or impersonating another individual.
• Money laundering — using the Platform to deposit, transfer, or withdraw funds derived from unlawful activities.
• Collusion — cooperating with other Players to gain an unfair advantage in any game.
• Use of automated systems — deploying bots, scripts, artificial intelligence tools, or any other automated software to place bets or interact with the Platform without human input.
• Exploitation of technical errors — knowingly wagering on, or profiting from, a game or system that is displaying incorrect odds, payouts, or balances due to a technical error.
• Chargebacks — initiating fraudulent chargebacks or payment disputes with your bank or payment provider in bad faith while retaining funds on the Platform.
• Bonus abuse — as defined in Section 7 above.
• Underage gambling — accessing or attempting to access the Platform while under 21 years of age.

Bolaking is committed to promoting responsible gambling across its entire player base. We provide the following tools to help Players maintain control of their gaming activity:

• Deposit Limits — Players may set daily, weekly, or monthly deposit limits from within their Account settings. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders — Players may configure alerts to notify them when a session reaches a specified duration.
• Self-Exclusion — Players may request temporary or permanent self-exclusion from the Platform. Self-exclusion requests are processed by our support team and take effect promptly. Players under self-exclusion will be prevented from opening new Accounts.
• Reality Checks — periodic on-screen summaries of session duration and net activity.

If you believe your gambling has become problematic, we encourage you to contact our support team immediately or reach out to external support resources. Bolaking strictly enforces the 21+ age restriction and will act promptly on any credible report of underage access.

For more information about responsible gambling resources and self-help tools, please visit our dedicated Responsible Gambling page.

All content on the Platform — including but not limited to the Bolaking name and logo, website design and layout, software, text, graphics, game interfaces, icons, and multimedia content — is the intellectual property of Bolaking or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with this Agreement. This licence does not include any right to:

• Copy, reproduce, modify, distribute, or create derivative works from any Platform content;
• Reverse-engineer, decompile, or disassemble any software component of the Platform;
• Remove any copyright, trademark, or proprietary notice from any Platform content;
• Use the Bolaking name, logo, or any associated marks in connection with any unauthorised commercial activity.

To the maximum extent permitted by applicable law, Bolaking, its directors, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, special, or consequential loss or damage arising from your use of or inability to use the Platform;
• Any loss of profit, revenue, data, or goodwill, whether arising in contract, tort, or otherwise;
• Any interruption, suspension, or termination of the Platform or any service thereon;
• Any unauthorised access to or alteration of your Account data;
• Any technical malfunction, error, or omission not caused by Bolaking's gross negligence or wilful misconduct.

Nothing in this Agreement shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Bolaking reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Suspected fraudulent activity, money laundering, or other unlawful conduct;
• Failure to satisfy KYC verification requirements within the stipulated timeframe;
• Account found to belong to an individual under the age of 21;
• Provision of false, inaccurate, or misleading registration information;
• At the Player's own request (voluntary closure).

Upon Account closure, any remaining real-money Balance (excluding bonus funds and associated winnings subject to unmet wagering requirements) will be returned to the Player via their registered payment method, subject to verification and any pending withdrawal conditions.

Bolaking reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice to affected Players via the email address registered to their Account or through a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and close your Account.

The date at the top of this page reflects when these Terms were last updated. It is your responsibility to review these Terms periodically to remain informed of the current version.

This Agreement and any dispute arising from or in connection with it shall be governed by and construed in accordance with the laws of the jurisdiction in which Bolaking is incorporated and operates, to the extent permitted by applicable international gaming regulations.

In the event of a dispute arising between you and Bolaking in connection with your Account or any aspect of the Platform:

• You should first contact our Customer Support team by emailing [email protected], providing full details of your complaint.
• We will acknowledge receipt of your complaint within 2 business days and aim to provide a substantive response within 10 business days.
• Where a complaint cannot be resolved through direct dialogue, Bolaking will advise on available dispute resolution processes in accordance with its licensing obligations.

Nothing in this section limits your statutory rights as a consumer under applicable law.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, or any aspect of the Bolaking Platform, please contact our team using the following details:

• Customer Support (24/7 Live Chat): Available directly on the Platform
• Email: [email protected]

Our support team operates 24 hours a day, 7 days a week, and is available in English, Bahasa Melayu, and Mandarin. We aim to respond to all email enquiries within 2 business days.

For responsible gambling queries, self-exclusion requests, or problem gambling support, please visit our Responsible Gambling page for dedicated resources and contact options.